Our commitments
Our commitments at your service!
THEGrand Auch Coeur de Gascogne tourist office classified category I since March 7, 2018 (renewed since), commits to:
- Provide you with an easily accessible reception area and information area.
- Facilitate your procedures.
- Provide you with furniture to sit on.
- Inform you free of charge about the local tourist offer.
- Offer you free access to wifi.
- Display and distribute its opening periods expressed in at least two foreign languages.
- Be open at least 305 days a year, Saturday and Sunday included during tourist or entertainment periods.
- Respond to your mail all year round.
- Provide a permanent reception service run by staff speaking at least two foreign languages.
- Ensure the supply of tourist maps, and guides on paper.
- Give you access to its dedicated trilingual website adapted to consultation via on-board media.
- Disseminate tourist information also on paper translated into at least two foreign languages relating to:
- to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;
- monuments and cultural, natural or leisure tourist sites which may include an indication of usage rates, periods and opening hours to the public, the website and telephone and postal coordinates;
- events and activities;
- emergency telephone numbers.
- Update its tourist information annually.
- Post emergency telephone numbers outside.
- Present all the qualified offer of its area of intervention for all clienteles.
- Inform about the availability of classified accommodation.
- Process any complaints and measure visitor satisfaction.
- Offer a tourist information service integrating new information and communication technologies (social networks, mobile phone, geolocation, etc.).
- Comply with the requirements of the Quality Tourism ™ brand, obtained on December 21, 2017, renewed in 2021.
- Provide you with a stay advisor.
- Guarantee the reliability and timeliness of information on the local tourist offer.
Our quality commitment
Listening to customers is at the heart of our concerns!
This is why the Grand Auch Cœur de Gascogne Tourist Office is committed to a quality approach that allows it to listen to you, to guarantee you a professional welcome and quality services. This progress approach is a tool at the service of the team to help define what we want to improve continuously, in the structure and in its organization.
For you :
- Listen client !!!
- Permanent questioning
- Professional reception
- Quality services
The labels we are involved with and for which we deploy targeted content, in order to meet your various needs and guide you towards the appropriate services:
- Tourism & Disability. See our page " Accessible vacation » and its downloadable booklet, available free of charge at the tourist office.
- Bike-friendly accommodation: hiking and cycling guide starting from our villages (free), List of bicycle rental and repair shops...
- Vineyards and discoveries: linked to the entire Gers destination and certified professionals (wine estates yes, but also restaurants, accommodation providers, events…), we promote a quality tourism offering, structured around vineyards and wine
Our CSR commitments
Our Purpose is the result of a collective effort undertaken as part of our QVCT (Quality of Life at Work) approach.
During a team seminar, all employees were trained in QWL (Quality of Working Life) issues then initiated a shared reflection on the meaning of our actions, our values, and our contribution to the region. This participatory approach allowed us to co-create an action plan and formalize our purpose, a true compass for our commitment.
Today it guides our management, our strategic choices and our daily actions: strengthening team cohesion, promoting collaborative functioning, reconciling performance and well-being at work and sustainably anchoring our actions in the service of the public (visitors, local stakeholders, etc.).
Leave us your opinion
At any time, you can leave your opinion on our services and on your experience in our structure:
- using the evaluation Form Qualité Tourisme Label
- by posting a notice on the Google listings:
- for the Auch office
- for the Castéra-Verduzan office
- by writing a review on the Tripadvisor listing
You can also leave us your comments on the cards of our establishments:
- For the Treasury of Auch Cathedral
- on Google
- on TripAdvisor
- For the Ile Saint-Martin camper van area
- on Google
- on Park4night
- For the Gers Resistance and Deportation Museum
- on Google
Find out more
